At Tier2 Digital, we strive to provide exceptional digital marketing services to our valued clients. We understand that circumstances may arise where you need to cancel or make changes to your project. To ensure transparency and clarity, we have established the following cancellation and refund policy:
1.1. Before the Project Starts:If you wish to cancel your project before it officially starts, you may be eligible for a refund at the discretion of Tier2 Digital. In such cases, Tier2 Digital reserves the right to deduct any costs incurred during the pre-production or planning phase.
1.2. After the Project Starts:Once the project has commenced, no cancellations are permitted. This is due to the allocation of our resources, including time, manpower, and investments made specifically for your project.
2.1. No Refunds Once the Project Starts:Once the project has begun, no refunds will be provided. This policy ensures that our team can focus on delivering high-quality services and complete the project within the agreed-upon timeline.
2.2. Refund Process:Refunds, when applicable, will be issued to the same mode of payment or through an alternate mode communicated by email by the client within 15 business days after approval of the refund request.
3.1. Payment Obligation:Once the project has started, the customer is obligated to fulfill the payment as agreed upon in the project contract, even if the services are no longer required. This includes situations where the project is canceled or put on hold by the customer.
3.2. Bought Out and Third-Party Expenses:The client is liable for any bought out and third-party expenses incurred or liable to incur during the course of the project. These expenses may include, but are not limited to, software licenses, advertising costs, stock imagery, and other related services. The client agrees to pay these expenses at the discretion of Tier2 Digital, as outlined in the project contract or separate agreement.
4.1. Retainer contracts operate under a separate agreement between Tier2 Digital and the client. The terms and conditions regarding cancellation and refunds for retainer contracts are outlined in the specific retainer contract document.
5.1. Any disputes arising from or in connection with this cancellation and refund policy shall be settled through a mutually agreed arbitrator or in the district court of Tiruchirappalli, India.
Please note that our cancellation and refund policy is designed to protect the investments we make in terms of time, resources, and expertise. We encourage our clients to carefully consider their decision before initiating a project with us and to communicate any concerns or questions they may have during the planning stage.
If you have any further questions or require clarification regarding our cancellation and refund policy, please don't hesitate to visit our contact page at [https://tier2.digital/contact-us]. Our customer support team will be happy to assist you.
This cancellation and refund policy is effective as of 21st May 2021 and is subject to change at the discretion of Tier2 Digital. Any modifications or updates to this policy will be communicated to our clients in a timely manner.